Border Boat Licence operates under the auspices of The Learning Professionals who are the Registered Training Organisation (RTO 20665).  Should any of our Border Boat Licence/Sea School International students wish to offer feedback or raise an issue they may have about their training, they may contact Border Boat Licence directly or if they choose, they can contact The Learning Professionals directly using the links and information below.

Feedback

Feedback helps us improve the services we offer. We would like to hear from you, whether it’s to comment on positive experiences, to highlight areas for improvement, or to raise specific concerns you would like addressed.These concerns might be about our services or your training. They could relate to treatment you have received or, the behaviour of others which you consider unacceptable or inappropriate. 

As part of our overall approach to gathering feedback you may also be asked to complete a survey at the completion of a course, an assessment, a single unit or module, a group of units, or a complete qualification. Where opportunities for improvement are identified as a result of the feedback we receive, actions are developed and put in place to help improve our services to you. If at any time you are not sure of the best way to provide feedback or raise a concern your trainer or, one of our support staff can assist you in exploring your options and if required to assist you through the feedback process. 

Complaints

The Learning Professionals (TLP) acknowledges that every student/client has the right to lodge a complaint when they are dissatisfied with the training and /or assessment services and experiences that they have been provided. TLP will ensure all students and clients have access to a fair and equitable process for expressing complaints, and will manage the complaint with fairness and equity.

To lodge a formal complaint use this link.

Assessment appeals

If your feedback specifically relates to an assessment process or outcome that you are unhappy with, then the appeal process is used. In the first instance raise your assessment concerns your trainer/s. If your concern is not resolved satisfactorily you can discuss the matter further with The Learning Professionals.

To lodge a formal assessment appeal please use this link.